IT Support Technician
1605057
£25,000 - £25,000
NATALIE POTTER Senior Associate
Job Description
The IT Support Technician provides first and second line technical support to staff, partners, and consultants.Responsibilities include diagnosing and resolving IT issues, maintaining hardware and software, supporting standard and bespoke applications, and contributing to IT operations across multiple office locations as part of the Desk-side Support team.
Key Responsibilities
- Deliver 1st/2nd line support, logging and resolving incidents efficiently.
- Maintain and troubleshoot hardware (PCs, laptops, tablets, phones, printers, etc.).
- Support installation, maintenance, and updates of software and systems.
- Manage user accounts, permissions, and device security.
- Monitor backups and escalate failures as needed.
- Support onboarding/offboarding processes including provisioning and decommissioning equipment and accounts.
- Liaise with third-party vendors for support issues.
- Assist with maintaining IT documentation and inventories.
- Ensure meeting room equipment is operational through routine checks.
- Experience with helpdesk/ticketing systems.
- Active Directory, MFA, Windows 10/11, and Microsoft 365 support.
- Knowledge of mobile device management (iOS, Intune).
- Understanding of imaging/build processes and backup software.
- Desirable: Legal software, Microsoft Exchange (2019/Online).
- GCSEs (Maths & English) grade A–C or equivalent.
- Minimum Level 2 IT qualification (e.g., A+, BTEC); Level 3 preferred.
- ITIL Foundation and Microsoft certifications desirable.
- Valid UK driving licence (travel required).
- Strong communication, organisation, and problem-solving skills.
- Professional, proactive, and customer-focused with a desire to grow in IT.
MORE JOBS LIKE THIS
My client who are a reputable law firm are seeking an Administrator to join their New Business team. The role will support the firm by streamlining client onboarding and assisting fee earners with due diligence enquiries. Perform client and matter op
My Leicester based client are seeking an individual to manage the day-to-day operations of the office while delivering a friendly, efficient, and professional reception service to both clients and staff. Key Responsibilities: Monitor and orde
My client are a longstanding and successful business with a reputation for providing excellence in their field. They are seeking a Supply Partner Manager to strengthen and enhance their relationships with trusted Supply Partners. This key role ensure
You can also use your social account to sign in. First you need to:
Accept Terms & Conditions And Privacy Policy