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The IT Support Technician provides first and second line technical support to staff, partners, and consultants. Responsibilities include diagnosing and resolving IT issues, maintaining hardware and software, supporting standard and bespoke applications, and contributing to IT operations across multiple office locations as part of the Desk-side Support team. Key Responsibilities Deliver 1st/2nd line support, logging and resolving incidents efficiently. Maintain and troubleshoot hardware (PCs
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