Customer Service/ Logistics Administrator New

Job Description

We are looking for a Customer Service Logistics Administrator to join our client in Bingham. This is a critical role that supports both the logistics and customer service operations. You will act as a key link between the logistics team, couriers, and customers, handling complaints, processing returns, and managing courier claims efficiently.
  
Monday-Friday  9-5, office based in Bingham
£28-30k
25 days holidays + bank holidays 
  
The Role:
  

• Handle incoming customer complaints via phone and email, providing timely and professional responses
• Review and assess reported damages and determine the appropriate course of action
• File and manage claims with couriers and delivery partners for damaged goods
• Physically inspect returned stock in the warehouse to verify damage and assist with the decision-making process
• Liaise with logistics, customer service, and warehouse teams to ensure efficient handling of returns and replacements
• Maintain accurate records of returns, damages, and claims for reporting and follow-up
• Support process improvements to reduce damage rates and improve customer satisfaction

  
The Candidate:

• Previous experience in a customer service, logistics, or warehouse environment
• Strong communication skills, both written and verbal
• Excellent attention to detail and ability to stay organized under pressure
• Comfortable working both in an office and warehouse setting
• Experience handling courier claims or returns processes would be advantageous
• Ability to work collaboratively with cross-functional teams
• Strong IT skills

INDC