IT Support

1573494
Dependent on Experience
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Job Description

My client are leading law firm in Edgbaston. They are looking for IT Support to join their team on a permanent basis. 

Salary dependent on experience. 

IT Support - The Role:
  • Provide 1st and 2nd Line support on hardware / software for all users in the business, ensuring all support calls are logged accurately and cases are resolved.
  • Installing and configuring of computer hardware / software.
  • To liaise with 3rd party companies to troubleshoot issues with hardware / software and maintain good relations with the teams involved.
  • To reduce the volume of support calls by applying appropriate preventative measures such as updates, regular maintenance checks and training.
  • Continually review bespoke company software & procedures making the case for changes where required.
IT Support – The Candidate:
  • Experience in a similar role
  • Good working knowledge of various software
  • Databases and networking skills
  • Have good communication skills and keep up to date with technology advancements
  • Excellent customer service skills
  • Ability to multitask and work under pressure to tight deadlines
  • To be able to work off own initiative and work well within a team
INDC
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