Our Birmingham based client are looking for an enthusiastic and dedicated Account Manager to join their team. You should be positive and enthusiastic, having the ability to provide clients with an outstanding service. Candidates must have experience of working in the security sector.
Permanent role. £45,000 + commission
Account Manager - The Role:
To manage a number of key contracts within the business
To secure and maintain strong, professional and high-quality relationships with their customer base
To gain and maintain a strong, strategic understanding of our customers’ needs
To act as the voice of the customer within the business
To gain and maintain a strong relationship with manufacturers, distributors and consultants within the security sector
To work with their customers to produce solutions that meet their operational and strategic needs, acting as their trusted and professional guide
To survey, design and quote for the installation, service and maintenance of a range of life safety and CCTV systems.
To work with the wider team to support the submission of tenders and bids for new business
To work with the Head of Customer Engagement to produce commercial forecasts
Account Manager - The Role:
Strong interpersonal skills with experience of providing a world class customer experience
Experience of working within the Security Sector
Strong knowledge of complex CCTV systems, associated transmission and networks
Experience of designing or installing security, life safety and connected systems
Experience of constructing build sheets and quotations
Experience of submitting competitive tenders and bids
Understanding of integrated and networked systems
Good written and verbal communication skills are essential
Good commercial understanding
Excellent customer service skills
IT literate and fully conversant with Microsoft software packages
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