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Commercial Customer Service

Scheduler

25,000 - 26,000

Nottinghamshire

FRANKIE WATSON Recruitment Associate

Job Description

Our fantastic client, based in NG2, are seeking a Customer Service Scheduler to join their team. You will deal directly with their engineers and customers to provide a best in class service.

Monday to Friday
£25,000 - £26,000

Customer Service Scheduler - The Role:

Interact with engineers in a timely and effective way to provide the best in business customer service.
Manage your region, take ownership of key accounts and service requests to the agreed KPI’s
Ensure critical service and breakdown response deadlines are achieved, escalating any performance issues.
Effective planning of the engineer schedules
To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
Provide accurate and timely updates to the administration database
Chase reports, updates, etc. from subcontract labour
Ordering any relevant parts and ensuring on site prior to engineer attendance
Ensuring permits are in place and valid to enable completion of the work.

Customer Service Scheduler - The Candidate:

Experience in working in a similar service administration role.
Knowledge of customer service principles and practices.
IT skills
Planning and organisation skills.
Building and maintaining relationships.
Time management skills.
Ability to prioritize workload.
Accuracy at record keeping.

INDC

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