£25,000 - £26,000

Job Description

Our fantastic client, based in NG2, are seeking a Customer Service Scheduler to join their team. You will deal directly with their engineers and customers to provide a best in class service. 

Monday to Friday
£25,000 - £26,000

Customer Service Scheduler - The Role:
  • Interact with engineers in a timely and effective way to provide the best in business customer service.
  • Manage your region, take ownership of key accounts and service requests to the agreed KPI’s
  • Ensure critical service and breakdown response deadlines are achieved, escalating any performance issues.
  • Effective planning of the engineer schedules
  • To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
  • Provide accurate and timely updates to the administration database
  • Chase reports, updates, etc. from subcontract labour
  • Ordering any relevant parts and ensuring on site prior to engineer attendance
  • Ensuring permits are in place and valid to enable completion of the work.
Customer Service Scheduler - The Candidate:
  • Experience in working in a similar service administration role.
  • Knowledge of customer service principles and practices.
  • IT skills
  • Planning and organisation skills.
  • Building and maintaining relationships.
  • Time management skills.
  • Ability to prioritize workload.
  • Accuracy at record keeping.


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