Client Success Manager New

Job Description

Our fantastic client, based in Nottingham, are looking for a Client Success Manager to join their friendly team. You will work closely with the team to communicate the products vision, updates to the products, any issues and benefits. You will work collaboratively with existing clients to gain feedback and ideas on the products, to help shape the products development plan. 

£30,000 - £40,000 depending on experience
Monday to Friday 9am - 5pm
23 days holiday + bank holidays.
4 days office based, 1 day at home (after probation).

Client Success Manager - The Role:

• Develop and maintain an up-to-date product road map for each product under your remit.
• Create ‘Super User’ groups to discuss ideas and issues. 
• Work with Marketing Manager to create informative benefit driven advertising for your product and create a Marketing plan. 
• Drive promotions to existing Client base. 
• Being part of the testing group, running testing on the product ahead of any new releases relating to your product. 
• Asses current training methods and material and report on suggested improvements. Supporting the Trainer to create effective material/user guides for Clients.
• Conduct market research to give the business insight into other popular products being used.
• Produce reports on products performance. 

Client Success Manager - The Candidate:

• Excellent customer service skills
• Tech- savvy
• Ability to learn quickly 
• Comfortable speaking to clients 
• Excellent communication skills
• IT literate 

INDC