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Compliance Assisant

28,000 - 30,000
 

Job Description

This is a high-level support role,  working as an integral member of my clients Risk & Compliance Team.
 
Key Responsibilities:
  • Managing claims and complaints databases and taking ownership for chasing updates from lawyers
  • Responsible for triaging and acknowledging complaints, and ensuring they are passed to the correct person and dealt with promptly and in accordance with our timescales
  • Assisting with the production of quarterly reports on claims and complaints
  • Liaising with other central teams and other staff across the firm as required
  • Monitoring compliance data and working with compliance champions to reduce outstanding compliance tasks
  • Ensuring compliance with and inputting into the firm’s policies and procedures
  • Assisting with projects for the team and the firm
  • Understanding the firm’s client file management, financial and other systems to guide others
  • File opening, closing and management for the team
  • Document production: general document production when required (Word, Excel, PowerPoint) (may include some audio typing)
  • Printing/copying/scanning: arrange photocopying, printing, scanning, sending out letters/emails etc
  • Data accuracy: responsible for the accuracy of internal data; proof reading correspondence and documents
  • Team admin: one of the points of contact for the team; ensuring diaries are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers
  • Provide support to team colleagues where there is spare capacity or if evident that a colleague needs assistance with their workload including but not limited to assisting with the administration of the firm’s Conveyancing Quality Scheme accreditation
  • Responsible for managing priorities and workloads to ensure deadlines are met
 
The Candidate:
  • Experience of working in a legal or professional services environment
  • Advanced knowledge of Microsoft Office
  • An aptitude for producing documents and communications of the highest standard
  • Knowledge of document management/case management systems preferred but not essential
  • An effective communicator with the ability to establish and build relationships across the firm; striving to provide exceptional service at all times
  • Proven experience of managing administration services and resources, with a hands-on, practical approach
  • Effective at investigating issues and seeing a problem through to conclusion
  • Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
  • Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges
  • Positive can-do attitude with the ability to adapt to change
  • Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively
  • Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables
  • Ability to work to tight deadlines and under pressure
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