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NATALIE POTTER Senior Associate
Job Description
This is a high-level support role, working as an integral member of my clients Risk & Compliance Team.
Key Responsibilities:
The Candidate:
Key Responsibilities:
- Managing claims and complaints databases and taking ownership for chasing updates from lawyers
- Responsible for triaging and acknowledging complaints, and ensuring they are passed to the correct person and dealt with promptly and in accordance with our timescales
- Assisting with the production of quarterly reports on claims and complaints
- Liaising with other central teams and other staff across the firm as required
- Monitoring compliance data and working with compliance champions to reduce outstanding compliance tasks
- Ensuring compliance with and inputting into the firm’s policies and procedures
- Assisting with projects for the team and the firm
- Understanding the firm’s client file management, financial and other systems to guide others
- File opening, closing and management for the team
- Document production: general document production when required (Word, Excel, PowerPoint) (may include some audio typing)
- Printing/copying/scanning: arrange photocopying, printing, scanning, sending out letters/emails etc
- Data accuracy: responsible for the accuracy of internal data; proof reading correspondence and documents
- Team admin: one of the points of contact for the team; ensuring diaries are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers
- Provide support to team colleagues where there is spare capacity or if evident that a colleague needs assistance with their workload including but not limited to assisting with the administration of the firm’s Conveyancing Quality Scheme accreditation
- Responsible for managing priorities and workloads to ensure deadlines are met
The Candidate:
- Experience of working in a legal or professional services environment
- Advanced knowledge of Microsoft Office
- An aptitude for producing documents and communications of the highest standard
- Knowledge of document management/case management systems preferred but not essential
- An effective communicator with the ability to establish and build relationships across the firm; striving to provide exceptional service at all times
- Proven experience of managing administration services and resources, with a hands-on, practical approach
- Effective at investigating issues and seeing a problem through to conclusion
- Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
- Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges
- Positive can-do attitude with the ability to adapt to change
- Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively
- Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables
- Ability to work to tight deadlines and under pressure
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