My client are a longstanding and thriving Leicester based business with an impressive history and a strong reputation in their field. They are seeking an experienced IT Assistant to join their small IT team on a permanent basis.
What makes this role great?
Flexible working
Competitive Salary
Generous Holiday entitlement
Competitive benefits package
A friendly and supportive environment
IT Support - The Role:
Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company’s systems, procedures and operations.
Main Duties:
Manage First Line Support with respect to hardware and software issues including;
- Setup of New PC’s
- Set up of printers
- Setting up users on Active directory & the ERP system
- Setting up and maintaining Exchange, distribution groups & out of office access to mail boxes etc
- Setting up and maintaining Mitel Phone System
- Maintaining the companies’ Wi-Fi network
- Being first point of contact and logging calls with third party support companies
To ensure that the support provided is appropriate, timely and meets the requirements of the company
Supporting with Day to Day Sage X3 issues such as web order loading
Assist in the provision of management information from Sage SQL and Crystal reports
Documenting procedures & processes
Support the daily operation of the companies IT systems. Including but not limited to;
- ERP system (Sage X3)
- Carrier Interfaces
- ADS Capture
- Slim Stock
To ensure that these systems are operational and are meeting the requirements of the operational departments
Manage the IT departments Ticketing system, Spiceworks
Assist in the investigation and completion of the operational departmental requests in relation to;
- Departmental operational improvements
- Departmental reporting requirements
IT Support - The Candidate:
Has excellent analytical, numerical and problem-solving skills
Able to demonstrate experience of;
- SQL
- ERP systems
Possesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPoint
Has an understanding of IT advancements and threats and how this could impact the company
Continues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriate
Basic accounting knowledge would be an advantage
Skills:
Demonstrates active listening skills, creates a culture of giving & receiving feedback, embraces change
Works to tight deadlines and the ability to juggle priorities
Pursues opportunities with passion with the ability to flex their style to business need as required
Demonstrates excellent communication and engagement skills across all levels
Has the ability to build and own effective relationships within the business, to deliver results, constructively challenging where appropriate. Grows relationships internally across different levels and external stakeholders
Ability to look at the bigger picture, thinks things through and demonstrates strong problem-solving skills
Outwardly explores new opportunities and has the ability to think outside the box, in order to confidently introduce new ideas, new ways of working or to realise innovative solutions
The ability to attain relevant information from different sources
Behaviours:
Is committed to the success of the team, leads by example and encourages a positive attitude in others
Takes accountability for delivering team results and identifies opportunities to better meet the needs of stakeholders
Manages relationships, takes on work & delivers the outcome, prioritising where appropriate
Demonstrates a flexible and agile approach to tasks particularly when faced with changing or challenging circumstances, and positively works with their team through them
Continuously develops themselves as well as others. Inspires, motivates and challenges their direct reports/direct team to be the best they can be
Champions collaborative working within and across functions to deliver business objectives and advocate an ethos of strong team spirit
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