• Sign in Register
    This job is no longer available.
    You can view related vacancies or set-up an email alert notification when similar jobs are added to the website below.

    Commercial Customer Service

    Complaints Officer

    25,000 - 25,000
    Derbyshire
     
    profile-image

    FRANKIE WATSON Recruitment Associate

    Job Description

    Our leading client, based in Derby, are looking for a Complaints Officer to join their friendly team. They are looking for someone with excellent communication skills, both written and verbal, who is confident dealing with customers and colleagues.

    £25,000

    What’s in it for you?
    • Hybrid working
    • A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
    • A great working environment, with friendly and supportive colleagues.
    • Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
    • Regular social events, including Summer and Christmas celebrations.
    • Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
    • Cycle to Work Scheme
    • Free fruit boxes and lots, lots more!
    Complaints Officer - The Role:
    • Record and track incoming complaints to provide a clear audit trail of complaint management.
    • Use your knowledge and evaluation skills to investigate complaints thoroughly, engaging with key stakeholders and third parties to establish clear rationale for your decision.
    • Document and issue your findings clearly to both the business and the customer with appropriate resolution where required.
    • Promote effective working relationships with key stakeholders to deliver business requirements
    • Able to effectively use Microsoft Office Suite (e.g. outlook, excel)
    • The ability to communicate at all levels with professionalism and integrity
    Complaints Officer - The Candidate:
    • The ability to manage your time to deliver the required number of final response letters to support management of volumes within regulatory time timescales.
    • Good judgement and self-sufficiency to enable sound decision making
    • The ability to use investigatory skills to identify root cause and establish appropriate resolution for all complaints in accordance with internal policy and procedures.
    • Document and communicate information clearly to both the business and the customer with appropriate resolution where required.
    • Effective communication skills, both verbal and written
    • The ability to build excellent relationships with key stakeholders
    MORE JOBS LIKE THIS

    Trainee Accounts Assistant

    £23,000 - £23,000
    Derbyshire
    Commercial Accountancy and Finance

    Our fantastic client, based in Castle Donington, are looking for a Trainee Accounts Assistant to join their friendly team. Our client are happy to consider entry level candidates as long as you are enthusiastic, keen to learn and a team player. 

    Sustainability Specialist

    £28,000 - £32,000
    Derbyshire
    Commercial Administration

    Our leading client, based in Castle Donington, are looking for a Sustainability Specialist to join their team to support the team in co-ordinating the reporting around carbon emissions, supporting the business units in implementation of and reporting

    Service Desk Analyst

    £31,000 - £38,000
    Derbyshire
    Commercial

    My client are recruiting a Service Desk Analyst to join their team on a permanent basis. Our client has over 40 years-experience within their sector and can provide excellent progression pathways and benefit packages.This is a full-time role Monday -

    See all jobs
    SIMILAR JOBS