Complaints Officer

1501436
£25,000 - £25,000
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Job Description

Our leading client, based in Derby, are looking for a Complaints Officer to join their friendly team. They are looking for someone with excellent communication skills, both written and verbal, who is confident dealing with customers and colleagues.

£25,000

What’s in it for you?
  • Hybrid working
  • A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
  • A great working environment, with friendly and supportive colleagues.
  • Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
  • Regular social events, including Summer and Christmas celebrations.
  • Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
  • Cycle to Work Scheme
  • Free fruit boxes and lots, lots more!
Complaints Officer - The Role:
  • Record and track incoming complaints to provide a clear audit trail of complaint management.
  • Use your knowledge and evaluation skills to investigate complaints thoroughly, engaging with key stakeholders and third parties to establish clear rationale for your decision.
  • Document and issue your findings clearly to both the business and the customer with appropriate resolution where required.
  • Promote effective working relationships with key stakeholders to deliver business requirements
  • Able to effectively use Microsoft Office Suite (e.g. outlook, excel)
  • The ability to communicate at all levels with professionalism and integrity
Complaints Officer - The Candidate:
  • The ability to manage your time to deliver the required number of final response letters to support management of volumes within regulatory time timescales.
  • Good judgement and self-sufficiency to enable sound decision making
  • The ability to use investigatory skills to identify root cause and establish appropriate resolution for all complaints in accordance with internal policy and procedures.
  • Document and communicate information clearly to both the business and the customer with appropriate resolution where required.
  • Effective communication skills, both verbal and written
  • The ability to build excellent relationships with key stakeholders
Apply
Apply
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