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Commercial Customer Service

Complaints Officer

25,000 - 25,000

Derbyshire

FRANKIE WATSON Recruitment Associate

Job Description

Our leading client, based in Derby, are looking for a Complaints Officer to join their friendly team. They are looking for someone with excellent communication skills, both written and verbal, who is confident dealing with customers and colleagues.

£25,000

What’s in it for you?

Hybrid working
A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
A great working environment, with friendly and supportive colleagues.
Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
Regular social events, including Summer and Christmas celebrations.
Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
Cycle to Work Scheme
Free fruit boxes and lots, lots more!

Complaints Officer - The Role:

Record and track incoming complaints to provide a clear audit trail of complaint management.
Use your knowledge and evaluation skills to investigate complaints thoroughly, engaging with key stakeholders and third parties to establish clear rationale for your decision.
Document and issue your findings clearly to both the business and the customer with appropriate resolution where required.
Promote effective working relationships with key stakeholders to deliver business requirements
Able to effectively use Microsoft Office Suite (e.g. outlook, excel)
The ability to communicate at all levels with professionalism and integrity

Complaints Officer - The Candidate:

The ability to manage your time to deliver the required number of final response letters to support management of volumes within regulatory time timescales.
Good judgement and self-sufficiency to enable sound decision making
The ability to use investigatory skills to identify root cause and establish appropriate resolution for all complaints in accordance with internal policy and procedures.
Document and communicate information clearly to both the business and the customer with appropriate resolution where required.
Effective communication skills, both verbal and written
The ability to build excellent relationships with key stakeholders

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