Telephone Account Manager

Dependent on Experience

Job Description

Our leading client, based in Derby, are looking for a Telephone Account Manager to join their team. You will work with the Sales team and their network of Advisors to enable them to operate more efficiently by aiding implementation of new initiatives throughout the network. 

£22,000 starting salary

What’s in it for you?
  • A fulltime, permanent role, Monday to Friday.
  • Hybrid working and flexible working arrangements.
  • A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
  • A great working environment, with friendly and supportive colleagues.
  • Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
  • Regular social events, including Summer and Christmas celebrations.
  • Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
  • Cycle to Work Scheme
  • Free fruit boxes and lots, lots more!
Telephone Account Manager – The Role:
  • To provide effective communication and handle day to day operational issues, follow up on any corrective action plans.
  • Development business relationships with accounts and field sales structure.
  • Onboarding process for new advisers.
  • Responsible for proactive follow up of any current or new initiatives.
  • Maintain contact and agree actions with Regional Sales Directors.
  • Understand central functions and develop relationship with all head office members of staff.
  • Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback.

Telephone Account Manager – The Candidate:
  • Engaging personality with the ability to build rapport quickly with customers 
  • Professional approach and able to influence at all levels
  • Exceptional communication skills both verbal and written
  • Excellent relationship building skills
  • Confident telephone manner with good objection handling skills
  • Self-motivated with a positive and "can-do" attitude