Resolutions Advisor

£25,000 - £25,000

Job Description

My client are a thriving family run business. Due to expansion, they are seeking a Resolutions Advisor to join their friendly customer service team. 
This is a great opportunity to join a successful and longstanding business in a non call centre environment.
  • Support the culture of customer excellence and continuous improvement within the department
  • Resolve and respond to customer queries by email or telephone
  • Work with colleagues to achieve targets within the department
  • Support the workflow within the business by sharing knowledge with other departments
  • Process tasks to ensure proficient customer service
  • Keep up to date with company documentation pertaining to customer service department activities
  • Performing additional duties where needed
The Candidate: 
  • Previous experience within a Customer Service focused environment
  • Good IT skills, particularly Microsoft packages
  • Excellent communication skills, both verbally and written
  • Confident communication skills. 
  • Ability to prioritise workload of your own, while remaining mindful of any pressure within the wider team
  • Working knowledge of Excel. 
  • A productive and kind team player

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