Customer Support Administrator
1544692
£22,000 - £24,000
FRANKIE WATSON Recruitment Associate
Job Description
Our fantastic client have an excellent opportunity for a Customer Support Administrator to join their team in the Arnold area of Nottingham. You will handle customer queries, ensuring the highest standards of customer service, as well as providing effective administrative support to different departments.£22,000 - £24,000 depending on experience.
Customer Support Administrator - The Role:
- Dealing with customer queries and complaints over live chat, telephone, email and social media.
- Processing orders as well as administration of returns, refunds or exchanges.
- Managing Retail and Trade accounts to provide excellent end to end processes
- Communicating with other departments within the company for a prompt resolution of customer queries.
- Updating systems and databases and producing reports as required.
- Customer service experience is essential.
- Office based experience is essential.
- Computer literate.
- Can work well under pressure in a fast-paced environment.
- A Flexible approach to cover shifts when required.
- Excellent written and verbal communication skills.
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