Customer Service Team Leader

£25,000 - £27,000

Job Description

Kirkland Associates are currently recruiting for a great client in Nottingham City Centre, our client is looking for someone to join their Customer Service team as a Team Leader. This is a fantastic opportunity for someone who has experience leading a small team to join a well-established organisation.
This is a full time, permanent opportunity with a salary on offer of £25-27k

Customer Service Team Leader- Main Responsibilities:

You will be responsible for the day to day management of the Customer Service team
  • Track and monitor all Customer queries
  • Keeping the team motivated on a daily basis
  • Taking part in recruitment for your team
  • Monitor your team’s individual’s performance
  • Social media response
  • Exceeding customer expectations to provide an excellent service
  • Ensuring your team is up to date with all training and development
Customer Service Team Leader- The Candidate:
  • Experience leading a small team
  • Previous office-based customer service experience
  • Ability to work as part of a team and work using your initiative
  • Confident in dealing with a range of different customers
  • Driven mindset to have a successful team