Customer Service Advisor
12931903949
£23,000 - £23,000
FRANKIE WATSON Recruitment Associate
Job Description
We are currently recruiting for a Customer Service Advisor for a leading global company in Nottingham who are going through a period of growth. You will join the Customer Services team as the primary contact for their customers, with the aim of delivering the highest level of service.Benefits:
- £23,000
- Full time, permanent.
- Monday to Friday - no weekends!
- 25 days days holiday + bank holidays
- An extra half day for your birthday
- Dress down Friday's
- Regular social events
- Employee cash plan
- Manage end to end customer service experience
- Check and record customer interaction with the tools provided
- Collation of monthly reporting statistics
- Effective use of company IT tools
- Taking ownership of operational customer issues through to resolution
- Working within agreed escalation process for service issues
- Building strong working relationships with customers and internal departments
- Experience in a similar office based role.
- Good working knowledge of MS Office packages
- Proven customer services experience
- Excellent telephone manner and interpersonal skills
- Excellent spoken and written communications skills
- Good organisation/planning skills and the ability to prioritise
- Accuracy and attention to detail
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