Administrator New

Job Description

Our client, based in Nottingham, are looking for an Administrator to join their friendly team due to the continued expansion of their customer base. Their employees live by the values of putting the customer first, being accountable and working as a team. This role is essential for ensuring their customers journey is a seamless experience, giving admin support to the customers and the wider business.

£22,000 

Benefits:

• Additional days holiday for each full year of service (up to 25 days plus bank holidays).
• Discounted travel to work schemes – Tram2Work and Robin Hood bus and tram scheme.
• Great public transport location.
• Cycle2work scheme.
• Employee recognition scheme.
• Paid refer a friend bonus.
• Development and progression opportunities.

Administrator – The Role:

• Review and respond to internal and external enquiries, communicating with new and existing clients.
• Review and process set up of new maintenance orders via internal CRM tools whilst checking data accuracy
• Renegotiation of contracts and contract changes.
• Contact internal and external clients to obtain missing information or answer queries
• Maintain and update customer records in the CRM system
• Update customer records with notes and specific customer portal instructions
• Identify and resolve problems on accounts
• Day to day administration duties to ensure an effective running of the Contracts team.

Administrator – The Candidate:

• An individual who is confident, enthusiastic and has previous experience in an Administration role
• Someone who can work on their own but also as part of a team to achieve overall results
• Excellent attention to detail
• MS Office experience
• Excellent organisational and multitasking skills
• Ability to work under strict deadlines
• Enthusiasm, drive and being keen to learn in a role in which you can progress
• Experience and knowledge on contracts would be desirable but is not essential
• Previous hands-on experience with a CRM software would be an advantage