IT Assistant New

Job Description

My client are a longstanding and thriving Leicester based business with an impressive history and a strong reputation in their field. They are seeking an experienced IT Assistant to join their small IT team on a permanent basis. 

What makes this role great?

• Flexible working
• Competitive Salary
• Generous Holiday entitlement
• Competitive benefits package
• A friendly and supportive environment

IT Assistant - The Role:

Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company’s systems, procedures and operations.

Main Duties:

• Manage First Line Support with respect to hardware and software issues including;
• - Setup of New PC’s
• - Set up of printers
• - Setting up users on Active directory & the ERP system
• - Setting up and maintaining Exchange, distribution groups & out of office access to mail boxes etc
• - Setting up and maintaining Mitel Phone System
• - Maintaining the companies’ Wi-Fi network
• - Being first point of contact and logging calls with third party support companies
• To ensure that the support provided is appropriate, timely and meets the requirements of the company
• Supporting with Day to Day Sage X3 issues such as web order loading
• Assist in the provision of management information from Sage SQL and Crystal reports
• Documenting procedures & processes
• Support the daily operation of the companies IT systems. Including but not limited to;
  • - ERP system (Sage X3)
  • - Carrier Interfaces
  • - ADS Capture
  • - Slim Stock
• To ensure that these systems are operational and are meeting the requirements of the operational departments
• Manage the IT departments Ticketing system, Spiceworks
• Assist in the investigation and completion of the operational departmental requests in relation to;
  • - Departmental operational improvements
  • - Departmental reporting requirements

IT Assistant - The Candidate:

• Has excellent analytical, numerical and problem-solving skills
• Able to demonstrate experience of;
  • - SQL
  • - ERP systems

  

• Possesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPoint

  

• Has an understanding of IT advancements and threats and how this could impact the company
• Continues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriate
• Basic accounting knowledge would be an advantage

Skills:

• Demonstrates active listening skills, creates a culture of giving & receiving feedback, embraces change
• Works to tight deadlines and the ability to juggle priorities
• Pursues opportunities with passion with the ability to flex their style to business need as required
• Demonstrates excellent communication and engagement skills across all levels
• Has the ability to build and own effective relationships within the business, to deliver results, constructively challenging where appropriate. Grows relationships internally across different levels and external stakeholders
• Ability to look at the bigger picture, thinks things through and demonstrates strong problem-solving skills
• Outwardly explores new opportunities and has the ability to think outside the box, in order to confidently introduce new ideas, new ways of working or to realise innovative solutions
• The ability to attain relevant information from different sources

Behaviours:

• Is committed to the success of the team, leads by example and encourages a positive attitude in others
• Takes accountability for delivering team results and identifies opportunities to better meet the needs of stakeholders
• Manages relationships, takes on work & delivers the outcome, prioritising where appropriate
• Demonstrates a flexible and agile approach to tasks particularly when faced with changing or challenging circumstances, and positively works with their team through them
• Continuously develops themselves as well as others. Inspires, motivates and challenges their direct reports/direct team to be the best they can be
• Champions collaborative working within and across functions to deliver business objectives and advocate an ethos of strong team spirit

INDC