IT Assistant

My client, based in Leicester, are looking for an IT Assistant to provide company wide support.

What makes this role great?
Flexible working
Generous Holiday entitlement
Competetive benefits package
A friendly and supportive environment

The Role:
· Manage First Line Support with respect to hardware and software issues including;
- Setup of New PC’s
- Set up of printers
- Setting up users on Active directory & the ERP system
- Setting up and maintaining Exchange, distribution groups & out of office access to mail boxes etc
- Setting up and maintaining Mitel Phone System
- Maintaining the companies’ Wi-Fi network
- Being first point of contact and logging calls with third party support companies
· To ensure that the support provided is appropriate, timely and meets the requirements of the company
· Supporting with Day to Day Sage X3 issues such as web order loading
· Assist in the provision of management information from Sage SQL and Crystal reports
· Documenting procedures & processes
· Support the daily operation of the companies IT systems. Including but not limited to;
- ERP system (Sage X3)
- Carrier Interfaces
- ADS Capture
- Slim Stock

The Candidate:
· Has excellent analytical, numerical and problem-solving skills
· Able to show an understanding of;
- SQL
- Crystal Reports
- ERP Systems
· Possesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPoint
· An Understanding of ERP systems A knowledge of Sage X3 would be an advantage
· Has an understanding of IT advancements and threats and how this could impact the company
Previous experience in IT support