Technical Customer Service Advisor
1236722
£20,000 - £23,000
FRANKIE WATSON Recruitment Associate
Job Description
Our leading client, based in the Shepshed area, are looking for a Technical Customer Service Advisor to join their team. You will provide effective technical support to a network of distributors, staff and end users. You will be joining a friendly office environment, in a role where customer service is key.Monday to Friday.
£25,000 - £30,000
23 days holiday + bank holidays
Technical Customer Service Advisor – The Role:
- Prioritise and process customer queries and requests submitted by telephone, email or live chat
- Be the main point for technical advice for all stakeholders
- Work with the wider customer services team to deliver technical advice and solutions
- Chase all queries whilst keeping the customer informed throughout
- Ensure all administration is completed to a high level
- Use the database systems and technology to deliver great customer service
- Ad hoc projects as assigned by Customer Service Manager
- Implement the Company returns and warranty processes
- Identify and highlight opportunities to enhance the Customer Experience
- Wide ranging technical knowledge including Mechanical and Electrical engineering
- Experience dealing directly with individual customers by phone to give technical advice
- Comfortable in looking through technical drawings to identify faults and offer solutions
- Ability to work accurately under pressure and meet deadlines
- Good IT skills with good working knowledge of Microsoft Office / Windows
- Enthusiasm & an excellent team player
- Excellent telephone manner with the ability to communicate effectively
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