Our leading client, based in the Shepshed area, are looking for a Technical Customer Service Advisor to join their team. You will provide effective technical support to a network of distributors, staff and end users. You will be joining a friendly office environment, in a role where customer service is key.
Monday to Friday. £25,000 - £30,000 23 days holiday + bank holidays
Technical Customer Service Advisor – The Role:
Prioritise and process customer queries and requests submitted by telephone, email or live chat
Be the main point for technical advice for all stakeholders
Work with the wider customer services team to deliver technical advice and solutions
Chase all queries whilst keeping the customer informed throughout
Ensure all administration is completed to a high level
Use the database systems and technology to deliver great customer service
Ad hoc projects as assigned by Customer Service Manager
Implement the Company returns and warranty processes
Identify and highlight opportunities to enhance the Customer Experience
Technical Customer Service Advisor – The Candidate:
Wide ranging technical knowledge including Mechanical and Electrical engineering
Experience dealing directly with individual customers by phone to give technical advice
Comfortable in looking through technical drawings to identify faults and offer solutions
Ability to work accurately under pressure and meet deadlines
Good IT skills with good working knowledge of Microsoft Office / Windows
Enthusiasm & an excellent team player
Excellent telephone manner with the ability to communicate effectively
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