IT Support

£21,000 - £21,000

Job Description

Our leading client, based in Derby, are looking for IT Support to join their friendly team. Offering support for their purpose built inhouse system, you will be the point of contact for any queries within the system.

What’s in it for you?
  • A fulltime, permanent role, Monday to Friday.
  • Hybrid working and flexible working arrangements.
  • A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
  • A great working environment, with friendly and supportive colleagues.
  • Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
  • Regular social events, including Summer and Christmas celebrations.
  • Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
  • Cycle to Work Scheme
  • Free fruit boxes and lots, lots more!
IT Support - The Role:
  • Be the first point of contact for any queries within the system both internally and across the network, resolving tasks effectively and efficiently.
  • Diagnose and provide support for their IT hardware & software, for new and existing users.
  • Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends.
  • Produce and maintain documentation for upcoming and existing software releases.
  • Ensure that a high level of customer service and support is provided to all internal and external customers.
  • Reduce customer down-time, by use of workarounds and ultimately solutions / fixes.
  • Ensure any major incidents are escalated to the appropriate person
IT Support - The Candidate:
  • Excellent interpersonal & relationship building skills.
  • Logical thinking, along with strong experience of problem solving, troubleshooting and fault-finding software applications issues.
  • Outstanding customer service skills with a positive outlook.
  • Excellent documentation and knowledge sharing skills.
  • Able to translate technology into simple terms.
  • Experience of laptop builds and supporting both in house and external customers.
  • Experience of helping users to convey information to both technical and non-technical people within the business.