IT Support New

Job Description

• A fulltime, permanent role, Monday to Friday.
• Hybrid working and flexible working arrangements.
• A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
• A great working environment, with friendly and supportive colleagues.
• Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
• Regular social events, including Summer and Christmas celebrations.
• Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
• Cycle to Work Scheme
• Free fruit boxes and lots, lots more!

• Be the first point of contact for any queries within the system both internally and across the network, resolving tasks effectively and efficiently.
• Diagnose and provide support for their IT hardware & software, for new and existing users.
• Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends.
• Produce and maintain documentation for upcoming and existing software releases.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
• Reduce customer down-time, by use of workarounds and ultimately solutions / fixes.
• Ensure any major incidents are escalated to the appropriate person

• Excellent interpersonal & relationship building skills.
• Logical thinking, along with strong experience of problem solving, troubleshooting and fault-finding software applications issues.
• Outstanding customer service skills with a positive outlook.
• Excellent documentation and knowledge sharing skills.
• Able to translate technology into simple terms.
• Experience of laptop builds and supporting both in house and external customers.
• Experience of helping users to convey information to both technical and non-technical people within the business.