Customer Success Executive

1286694

£24,000 - £28,000

Derbyshire

Commercial, Customer Service

Permanent

Apply

NATALIE POTTER Senior Associate

Job Description

We are recruiting a Customer Success Executive to join our client on a full-time, permanent basis.

What makes this role great?

Flexible working hours
Hybrid working
Salary of £25-28k
Ongoing training and support
Onsite parking
Monday to Friday (NO WEEKENDS)
Excellent long term career opportunities

Customer Success Executive - Main Responsibilities:
You will be responsible for engaging with customers providing an aftercare service making sure customers needs are met by providing additional coaching and guidance throughout.

Answering customer queries and escalating as necessary to the appropriate department
Proactively suggest improvements and solutions to customers
Update the CRM system with customer feedback and information
Liaise regularly with customers to ensure they are getting full optimisation of the software
Build long term relationships with customers
Build business plans with customers long term

Customer Success Executive - The Candidate:

Previous experience in a Customer Service environment
Excellent client care skills
Professional communication skills
Ability to manage relationships
Professional communication skills both written and verbal
Able to prioritise workload
Work in a fast paced environment
IT Literate- Microsoft Office
Technically minded and an interest in IT would be advantageous

You must be able to drive and have transport to be considered for this role.

Apply

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