Customer Service Advisor New

Job Description

• A fulltime, permanent role, Monday to Friday.
• Hybrid working and flexible working arrangements.
• A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
• A great working environment, with friendly and supportive colleagues.
• Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
• Regular social events, including Summer and Christmas celebrations.
• Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
• Cycle to Work Scheme
• Free fruit boxes and lots, lots more!

• Call customers, identifying opportunities and passing leads over to another team.
• Follow best practices and procedures, in order to maximize opportunities from all avenues of business.
• Provide effective communication and handle day to day operational issues.
• Develop & maintain relationships with internal and external customers.
• Ensure all client information is kept confidentially and secure in line with the GDPR.
• Carry out any ad hoc duties as required by the role.

• Engaging personality with the ability to build rapport quickly with customers
• Professional approach and able to influence at all levels
• Marketing and brand awareness when dealing with customers is key
• Exceptional communication skills both verbal and written
• Excellent relationship building skills
• Confident telephone manner with good objection handling skills
• Self-motivated with a positive and "can-do" attitude
• The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure