Customer Service Administrator

£18 - £21

Job Description

Our National client have a vacancy to join their busy and dynamic Customer Service team. You will deliver a proactive, friendly and professional service to their clients and customers. They offer a fun and friendly environment and a fantastic reward and recognition scheme.

Monday to Friday 9am - 5:30pm
  • No weekends
  • 25 days holiday + bank holidays
  • Regular incentives – prize draws with some amazing prizes!
  • ‘Under one roof’ – this provides heavily discounted property services on all things property
Customer Service Administrator – The Role:
  • Providing a telephone booking service for their clients.
  • Arranging, coordinating and managing appointment bookings with customers for the team via telephone and email.
  • Providing administrative support to internal and external clients.
  • Ensuring all activities and processed accurately, quickly and in-line with instructions.
  • Providing outstanding customer service.
  • Working towards SLAs to make sure deadlines are met.
  • Managing all customer communication and correspondence.
  • Working closely with internal departments and assisting the office with administrative tasks.
  • Building relationships with customers and colleagues.
Customer Service Administrator – The Candidate
  • Outstanding customer service skills
  • Excellent work ethic
  • Able to work in a fast-paced environment
  • Committed, reliable and flexible
  • Positive and `can do` attitude
  • Contributes to the team, focusing on the accomplishment of team goals
  • Computer literate i.e. good working knowledge of Microsoft Office applications