Customer Care Coordinator

£20,000 - £20,000

Job Description

Our leading client, based in Derby, are looking for a Customer Service Coordinator to join their Customer Care team. You will play a key role in the wider sales team, helping their network of firms deliver an outstanding experience to their customers.

£20,000 starting salary

What’s in it for you?
  • A fulltime, permanent role, Monday to Friday.
  • Hybrid working and flexible working arrangements.
  • A voice! Our client welcome and value everyone’s opinion and encourage you to tell them how they can improve.
  • A great working environment, with friendly and supportive colleagues.
  • Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
  • Regular social events, including Summer and Christmas celebrations.
  • Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.
  • Cycle to Work Scheme
  • Free fruit boxes and lots, lots more!
Customer Service Coordinator – The Role:
  • Call customers, identifying opportunities and passing leads over to another team.
  • Follow best practices and procedures, in order to maximize opportunities from all avenues of business.
  • Provide effective communication and handle day to day operational issues.
  • Develop & maintain relationships with internal and external customers.
  • Ensure all client information is kept confidentially and secure in line with the GDPR.
  • Carry out any ad hoc duties as required by the role.
Customer Service Coordinator – The Candidate:
  • Engaging personality with the ability to build rapport quickly with customers
  • Professional approach and able to influence at all levels
  • Marketing and brand awareness when dealing with customers is key
  • Exceptional communication skills both verbal and written
  • Excellent relationship building skills
  • Confident telephone manner with good objection handling skills
  • Self-motivated with a positive and "can-do" attitude
  • The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure