Call Centre Manager

1583097
£32,000 - £38,000
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Job Description

Our fantastic client are looking for an experienced Call Centre Manager to play a pivotal role in overseeing the day-to-day operations of their call centre. You will be responsible for managing a team of approx. 10-20 agents, ensuring they meet performance targets, and providing leadership to maintain high standards of customer satisfaction. 

Permanent office based role.
£35,000 - £38,000. 

Call Centre Manager - The Role:
  • Lead, mentor, and motivate a team of call centre agents to meet and exceed performance and sales goals.
  • Develop and implement training programs to improve team performance and product knowledge.
  • Conduct regular performance reviews and provide constructive feedback.
  • Address customer escalations and resolve complex issues in a timely and professional manner.
  • Collaborate with other departments to enhance overall service delivery.
Call Centre Manager - The Candidate:
  • Proven experience in a similar call centre manager role. 
  • Strong leadership and people management skills, with the ability to inspire and develop a high-performing team.
  • Strong sales skills and experience in customer relationship management.
  • Excellent communication and interpersonal skills.
  • A customer-centric approach with a focus on delivering quality service.
INDC
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