Customer Service Administrator
1277159
£22,000 - £22,000
NATALIE POTTER Senior Associate
Job Description
We are currently recruiting for a Customer Service Administrator for a leading global company in Nottingham who are going through a period of growth. You will join the Customer Services team as the primary contact for their customers, with the aim of delivering the highest level of service.What makes this role great?
This is a fantastic opportunity to join a friendly team environment. Our client offer opportunities to work from home as well as 25 days holiday + bank holidays, an extra half day for your birthday, dress down Friday's and regular social events.
Full time, permanent role.
Customer Service Advisor - The Role:
- Manage end to end customer service experience
- Check and record customer interaction with the tools provided
- Collation of monthly reporting statistics
- Effective use of company IT tools
- Taking ownership of operational customer issues through to resolution
- Working within agreed escalation process for service issues
- Work in a commercially efficient manner (timely returns, most economic courier etc).
- Clear understanding of contractual obligations for each
- customer
- Build strong working relationships with contracted customers and internal service providers
- Good working knowledge of MS Office packages
- Good knowledge of office systems
- Proven customer services experience
- Excellent telephone manner and interpersonal skills
- Excellent oral and written communications skills
- Good organisation/planning skills and the ability to prioritise and
- organise your own workload
- Ability to apply initiative to resolve problems
- Self motivated, positive and a proactive attitude
- Accuracy and attention to detail
- French, Spanish or Italian language skills would be an advantage but arent essential.
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