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Customer Service Advisor
25,000 - 25,000
Millie Ford Recruitment Associate
Job Description
Our Alfreton based client are looking for an experienced customer service professional to join them on a permanent basis. Experience within a call centre or within the motor industry would be beneficial. You will be working 4 days on and 4 days off. As the first point of contact for customers, you’ll play a vital role in delivering outstanding service and ensuring customer satisfaction.
Location: Alfreton
Salary: £25,000
4 shifts on 4 shifts off, 6am-5pm / 1pm-12am
Key Responsibilities:
The Candidate:
Location: Alfreton
Salary: £25,000
4 shifts on 4 shifts off, 6am-5pm / 1pm-12am
Key Responsibilities:
- Answer all incoming phone calls and ensure all information is noted
- Handle customer inquiries related to repairs, maintenance, and service bookings, ensuring clear communication and accurate information is provided.
- Resolve customer issues, complaints, and concerns in a professional manner, ensuring that solutions are found quickly and efficiently to maintain a high level of customer satisfaction.
- Provide customers with updates on the status of their service requests, breakdowns, and any ongoing issues, keeping them informed and reassured.
The Candidate:
- Availability to work 4 days on and 4 days off, providing flexibility to meet business needs.
- A strong customer service mindset.
- Confident telephone manner
- Excellent communication skills
- Experience within the motor industry is beneficial
- Previous experience in a customer service role, ideally within a contact centre or service-based environment.
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