Customer Service Administrator
157873RI3
Dependent on Experience
Millie Ford Recruitment Associate
Job Description
Our market leading client are seeking a detail-oriented Customer Service Administrator to manage customer inquiries, process orders, and coordinate with internal teams. Our client provides bespoke products tailored to customer specifications. They take pride in delivering high-quality, customised solutions with excellent service.Monday-Friday, Office based.
£27k
Job Summary:
Key Responsibilities:
- Provide excellent customer service via the phone and email.
- Process orders in SAP, ensuring data accuracy.
- Provide accurate quotations to customers
- Coordinate with production, design, and logistics teams.
- Provide order updates and handle modifications.
- Resolve customer concerns and ensure satisfaction.
- Use CAD software to produce drawings for customers
- Experience in customer service or order processing, preferably in manufacturing.
- Strong attention to detail and documentation skills.
- Excellent communication skills.
- Ability to multitask and prioritise in a fast-paced environment.
- Strong IT skills
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Proficiency in SAP and CAD desirable but not essential
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